As we are a small company and base our steel purchases and material on our daily orders we have a strict no-cancellation policy. ALL SALES ARE FINAL. In the event of a catastrophic circumstance we will review on a case by case basis. Thank you for understanding and please feel free to contact Ben with any questions or concerns before ordering.
Changes or alterations to cart or choosing a different cart after ordering is handled on a case by case basis. All order completions are notified via email when the cart is ready for shipping or pick up. If cart is being picked up, balance is to be paid within 10 days of cart being completed. Failure to do so may forfeit any deposit and order will cancel. Once balance is paid, cart must be picked up within 30 days or cart storage fees will incur at at rate of $15 daily. Any cart shipped and not picked up at terminal within 10 days will be returned to BensCarts and before the cart will be re-shipped or picked up, all fees and charges must be paid in full, after ten days of cart being returned to BensCarts if customer does not pay all fees to BensCarts, then the cart will be forfeited to cover all fees and expenses. Any alteration to these terms and conditions must be accepted by BensCarts in writing. Cart dimensions are subject to change without further notice in the event of significant changes after an order is placed you will be notified.
Our carts are skinned in entirety with stainless steel. It is common to find a few plasma burns/discolorations. These are usually minimal and most are covered by pans. We look over every cart before it is shipped but we too are human and can miss something every now and then. Please contact us if you find a sharp edge that is exposed when all pans and lids are in place. These can usually be removed with a small file. Sometimes a rough corner or edge can be bumped or knocked down with a small mallet. If you have any questions please contact us. We will be glad to help resolve any issue.
We strive to make the best carts on the market, we don’t however make the “cadillac” in the industry, we are closer to a “ford or chevy”... but rest assured our carts will last years with very little maintenance.
All of our carts have a one year WARRANTY, this covers the repair of any item that is a manufacturer defect. For additional details on the warranty click here. By purchasing a cart online in person or by mail, you are agreeing to all terms, conditions and warranties. Ben’s Carts, BensCarts or its affiliates shall not be liable for damages caused to person or property. Customer/Buyer/end-user accepts all liability for use, misuse or any and all damages, caused or perceived by usage, towing and storage of hot dog cart and accessories. BensCarts may make changes or minor substitutions that are not reflected on the website. Carts may not be received exactly as pictured. In alterations, substitutions or changes would be minor and not effect the performance or usage.
See additional terms and conditions included on Shipping page. Click Here.
Please note: Our carts are stainless steel. It is common to find little scratches in the stainless, this happens during manufacturing and is unavoidable. Some of these scratches are common to the steel manufacturer and are that way before we get the steel. You may find places where the protective covering on the stainless is ripped, this is perfectly normal and does not affect your cart. We strive to take great care in building our carts and packaging them for shipping.
Claims on shipping: When your cart arrives, you will want to un-package it before signing that you received in good condition. Look for obvious damage to crating first. In the event damage is found, you have the option to accept the cart with damages, while noting that on the paperwork from the shipper or you can refuse acceptance and notify BensCarts so that we can ship a new cart to you. If you accept the cart with damage, please contact bob.howard@gforceship.com to handle the claim and so he can get you reimbursed for any damages. Note: we now fully crate our carts, this has all but eliminated damages, but every now and then a carrier can be negligent and still damage the cart. We understand you bought a new cart, not a damaged one, so the bottom line is, refuse if damage is extensive, if minimal, like a tail light or something, then please file a claim with Bob at Gforceship so that it can be repaired and reimbursed.
If a coupon is available, it must be used at the time of purchase as we can not reimburse after the sale.
Financing Terms and Conditions - Customer Using Financing Financing a purchase through an outside finance company does not alleviate your responsibility to make payment in full to BensCarts. When you receive your cart you must contact the finance company within 24 hours by phone and confirm you have received your cart as ordered. This will initiate the release of funds from the finance company to BensCarts. In the event you fail to confirm receipt and acceptance you will have five (5) days in which to make payment in full to BensCarts. Failure to make payment in full can and may lead to a Felony criminal complaint with the Tennessee State Attorney's office. If you find the cart received to be missing an ordered feature or damaged in some way, this in no way eliviates your obligation to inform the finance company that you have received your cart and to release funds. If you find a problem with the cart, BensCarts will fix, repair or replace and will insure it exactly as ordered according to our Terms and Conditions above. All sales are final.
PRIVACY POLICY
We proudly accept all major credit cards. For your security, we do not process charges from our site, when you click a link to purchase you are taken directly to a 128 bit encrypted site for transactions with MC/Visa/Discover/Amex directly. We do not share your information with anyone, no affiliates or marketing research. We thank you for trusting us and look forward to providing you with a safe, secure transaction.
Terms and conditions apply to all sales regardless of previous agreements, verbal or otherwise.
